Wednesday, August 27, 2014

Closing The Deal

By Mark vonAppen


When a leadership vacuum exists, bad things happen.  Good people can disappear into silos of self-pity and self-defense and sometimes, the wrong type of leader can gain influence.   People start to think more about themselves, less about the group, and in the process, they destroy the team.
When people feel unappreciated, they will begin to turn on each other, undermining one another's success, and their efforts are stepped up only in an attempt to make someone else look bad.  It's a vicious and destructive cycle.
  
When people lose trust in the organization everyone will slow down their efforts and do just enough to survive.  They're usually smart enough to do it in a way that won't get noticed at first, or get them in trouble, but it's there, and everyone knows it.  These unhappy individuals look to spread their disease until more people come on board and perhaps, their subtle mutiny will cause a system-wide failure.  It's a depressing thing to see.

Firefighters are uber-sensative to issues of trust.  We all worked hard to get the job,  we expected to reach a place where hard work is rewarded: play by the rules, eclipse the minimum standard, and it will all be okay.  Well, the world isn't fair, and fire department politics are often more complicated to navigate than the office politics governing the 9-5 crowd.  Sometimes exceeding the minimum makes you a target.  When you become a target, you seek cover so you don't get hit.

Trust is the key to keeping people from turning to the dark side.  Informal, destructive leaders, who seek to undo all that is right, are nonetheless leaders and they have to nudged, or shoved, in the right direction.  By issuing forth fair, reasonable expectations ambiguity and anxiety are alleviated.  Most of all though, expectations establish trust.  Trust is built slowly, one brick at a time.  It can all come tumbling down quickly though, if even one brick is removed. 

It is very easy to become selfish in a group setting.  People shrink from responsibility and ask, "What's in it for me?"  When things are at their most difficult, we have to drop our guard and say, "This is me, this is who I am. This is what I give to you, and here is what I expect in return."  It is the heart of the "10 for you, 10 for me" leadership pact that I use with my crew.
The team belongs to those who get the job done and no one else.  Trust is hard found, and easily lost.

Leadership is nothing more than the ability to create influence.  This blog is centered on the belief that anyone can lead from anywhere in any organization.  The most difficult thing to do when things get tough is to make yourself vulnerable and continue to sacrifice.  Trust is hard found, and easily lost.   

How do we overcome leadership voids and ensure that the wrong types of leaders don't rise to power?  The answer is simple, decide on a common belief system that works for the good of all. We do it because we care about our brothers and sisters.  Take the initiative and say, "If no one else is going to step up, I will.  I will lead unselfishly."

The deal that we strike, through a common value system (Excellence, The BIG4), creates investment.  We sign our names to the contract, wear the sticker on our helmet, and we put it out there for the world to see.  The deal that we make breaks down barriers, helps us shoulder our responsibilities, and creates a starting point from which all decisions are made.  Having common values eliminates resentment and gives us a clear path to follow.  Ultimately, being accountable gets rid of all scapegoats. Assessing blame becomes less important when we hold ourselves accountable.  Because we are invested, when things go wrong we have nowhere to point the finger but at ourselves.

At the heart of all of this is peer pressure. We monitor each other, look out for each other, and we do it for each other.  We know that talking about change does little to influence the future, actions do.  We create a safe work environment where people are heard and  doors are truly open. In doing so, we create our own success. The team belongs to those who get the job done and no one else.    The leader's job, no matter their rank, is to amplify the talents of those around them. 

It's time to lead up, push past hidden agendas, follow a path that is clear, unselfish, and in the best interest of everyone.  When we do, the chaos will drop away.

Either you're in or you're out.  If you are not invested, you have no right to complain because you are not an active participant in shaping the future.  Stop wishing and start doing.  Nobody is going to tap you on the shoulder and ask, "Hey, do you want to be great at this?"  It is a conscious decision.  Excellence is not someone else's responsibility, it is yours and mine.  Nobody, no matter how hard they try, can take that commitment away from us.  When we believe in the deal that we make with each other there is no telling how far we can go.
  

Friday, July 18, 2014

Measure


By Mark vonAppen

There is a difference you can find in those who stand apart from the crowd, those people of character who just get it.  The intangible quality that sets them apart is something completely tangible.  It's called a work ethic, and it is the oft forgotten element on the journey to building, or rebuilding a culture.  You can feel it when you touch a book, when you pick up a tool, or when you wipe your brow when it is slick from sweat. 

Too many times we give accolades for simply showing up, keeping a seat warm, or holding down a spot.  Commendations are handed out like participation ribbons.  We talk change, talk about improved performance, but we go no further.  Changes are made by those who take action.  Activity should never be confused with achievement, and just because you exist doesn't mean you deserve.  

The privilege of wearing the uniform and the gift of service is something that is earned, it's not a right.  Ask yourself, "Who's in there?" Do you remember what it took to get to where you are today?  Do you remember the promises that you made?  Do you remember who you said you'd always be?  Find that person again.  Remember how you used to measure yourself.

Do your job right, because you said you would.  You said you'd do it forever that way.  Actions speak louder than words.  Ask yourself, "Who's in there?" If you don't like the answer, take the first step toward change.

The uniform doesn't give you power or credibility, your actions do.  Wearing tights and a cape doesn't mean you've earned the right to be called a super hero.  You are what you repeatedly do.  If you believe that excellence is your responsibility, and strive for it day in and day out, then that is where you will go.  If you belly-ache and talk change, but are unable or unwilling to make the change in yourself, then you will stand still. 
I want to do what I'm meant to do. When my career is over I want to be remembered for the things that cannot be measured.
The right to be proud and confident is one that is earned over a career of hard work, dedication, of attempts and failures.  Excellence isn't easily achieved.  In the same way, neither is confidence. Confidence is hard-won and fleeting.  We are percieved to be larger than life creations that defy natural laws and are the very image of all that is right.  The fact is, we're human.  We are full of faults, shortcomings, and insecurities.   To overcome these we must be tireless in the pursuit of our ideals.  

The importance of holding one another accountable cannot be understated. Accountability is a discipline.  We do it for the person next to us.  We do it for each other.  We do it on our own together.

I want to do what I'm meant to do.  I want to do it with passion.  I want to do what makes people feel.  When my career is over I want to be remembered for the things that cannot be measured.

I want to look back and say, "I did my job."

When everything else has faded away nobody will remember the metrics, they'll remember the person inside the uniform. If you're not living up to who you said you'd always be, you will just be at a costume party for 30 years and you'll be quickly forgotten.  If that's what you choose, you can walk away from your career with only your certificate of attendance.  

I'm not going out like that.

Monday, June 30, 2014

Determination

By Mark vonAppen

I love what I do through the blogging and writing because I have a vehicle to help people express, or perhaps, rediscover their passion for the craft of firefighting.  It's truly a privilege.  Not only do I have a rewarding career as a firefighter, where I get to help people, but I also get to travel the country and meet people who share the same passion for service.

I do it to offer all of us a voice.  
It's about determination. Take control of it before it takes control of you.
All of this is just talk unless we put actions behind our words.  We have to determine our ending by taking control of that which we can control before it takes control of us.  Talk is cheap, inspiring conversation, and raising awareness are just wasted time if we don't take steps to ensure we hold one another accountable to a standard, our standard.  Ours is a standard where complacency is not tolerated, where we believe that excellence is our responsibility, and people truly come first.

Do your job.
Treat people right.
Give all out effort.
Have an all in attitude.

It's about starting small and implementing change one person at a time.  It's about determination. Promises make friends, but performance keeps them.  Start the movement in your firehouse.

Take control of it before it takes control of you.











Monday, June 23, 2014

Defiant

By Mark vonAppen

An open letter to those who believe that the job is about anything other than hard work to maintain your edge.  Hope and luck don't keep you safe, your training does. 

A little back story on this one; it started out as 100 sentences that I wrote to my boss.  The self imposed punishment essay read, "I will never try to ensure the quality of fire department training again."

We had a closed door meeting a little while later.

---

To whom it may concern,

We will offer no remorse for having a high standard of performance for ourselves, our crew, for others in the department, and for being uncompromising in these convictions.  Sometimes we're enthusiastic in sharing our vision.  We will not apologize for the zeal that drives our mission, not to you or anybody else.

Apologies sound like excuses to us.  We are tired of excuses.

Let it be known that we do not wish to participate in any endeavors that are without vision, clear direction, and forethought.  To this end, until the organization pulls itself together we will engage in an informal resistance against the status quo.

This is a stand against MEDIOCRITY.

We will not apologize for the zeal that drives our mission, not to you or anybody else.

We hope that this hollow apology makes you feel better for it is the last one we will tender.  No longer will we be silent and acquiescent when it comes to expressing our convictions.  We will continue on our way of ensuring that greater standards are achieved.  These norms will continue to be those that far exceed the minimum standard of the department.  Our crew has discussed this at great length and we embrace the notion of performing at a higher level.    


Together we stand in this endeavor.  Fools spent from defiance, we will not submit.

We are taking signups for the renaissance of the fire service, some other guys out there are doing it too, all over the nation and the world.  You should think about joining us.  We are putting the service back in the fire service and the fight back in firefighter.  We're not afraid of who we are, or who outsiders think we are.  We know our mission, to us the path is perfectly clear.  Do your job.  Treat People right. Give all out effort.  Have an all in attitude.

Our crew is growing, slowly we are shifting the paradigm. In our fire service we don't have time for distractions. Ours will be a circle of function, not dysfunction.  While others are busy reaching conclusions, we will be reaching for something else.

We will be easy to spot.  We're the ones who stride across the drill grounds or through the emergency scene with a moxie derived from a relentless drive for perfection in the craft.  It is a never-ending course.  If that makes others angry or intimidated, so be it.  A grinding dedication to improvement is our madness.  We will not let our teammates down, nor they us.



What is important to us?  

Staying hungry. 

Our standard is the extraordinary.

If you want to find us you can reach us by radio or find us on the GPS, we're not going to be in quarters very much.  We will be the ones with the tools in our hands and hose in the street.

Respectfully,

The Defiant

Thursday, May 29, 2014

Stickers


If you'd like to show you're FULLY INVOLVED, 1.5" x 1.5" vinyl (all weather - currently one size only) stickers are $3.50 a piece ($4.00 for stickers sent internationally).

Please send check and a self-addressed, stamped envelope with the number of stickers requested to:

Mark vonAppen
C/O FULLY INVOLVED
1802 Cleveland Ave.
San Jose, CA 95126

I will ship as orders are received.

***If ordering from outside the USA PayPal is the preferred method of payment please.  Send PayPal payment to markvonappen@yahoo.com.

Thank you!